Storage Walthamstow Village Terms and Conditions
These Terms and Conditions set out the basis on which Storage Walthamstow Village provides storage and related services, including packing, loading, unloading and removal services. By making a booking or using any of our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, company or organisation booking or receiving the services.
We, us, our means Storage Walthamstow Village, the provider of storage and any related removal or handling services.
Services means storage, packing, loading, unloading, removal, transportation, handling, and any associated services agreed between you and us.
Goods means all items and property which you request us to handle, move or store.
Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
2. Scope of Services
We provide storage services and, where agreed, associated removal, packing, loading and unloading services within our operating area. The precise services to be provided will be set out in our written quotation or booking confirmation.
We reserve the right to use employees, agents, subcontractors, vehicles and storage facilities as we consider appropriate for the efficient performance of the services.
3. Booking Process and Formation of Contract
3.1 You may request a quotation by providing accurate information about the goods, addresses, access conditions, dates and any special requirements. Quotations are normally based on the information supplied by you and may be revised if that information is incomplete or inaccurate.
3.2 A Contract is formed when we issue written confirmation of your booking or when we start providing the services, whichever occurs first. Verbal or indicative quotations do not constitute a binding offer.
3.3 You are responsible for checking that all details in the quotation and booking confirmation are correct, including dates, addresses, inventory, and the nature of the services. Any discrepancies must be notified to us in writing as soon as possible.
3.4 We may decline a booking at our discretion, including where we reasonably believe that the services cannot be safely or lawfully provided, or where the goods are unsuitable for transport or storage.
4. Customer Obligations
4.1 You warrant that you are the owner of the goods, or are authorised by the owner to enter into the Contract and to arrange for the services on their behalf.
4.2 You must provide us with all relevant information required for the safe and efficient performance of the services, including but not limited to access restrictions, parking limitations, staircases, lifts, loading bays and any special handling requirements.
4.3 You must ensure that adequate parking and access are available at all collection and delivery points. Any parking permits or permissions required are your responsibility unless we expressly agree otherwise in writing.
4.4 You must ensure that all goods are properly packed, secured and prepared for transport or storage, unless we have expressly agreed to provide packing services.
4.5 You must not submit for transport or storage any goods that are prohibited under these Terms and Conditions, including hazardous, illegal or perishable items, without our prior written consent.
5. Excluded and Restricted Items
5.1 Unless previously agreed in writing, we do not accept the following items for removal or storage.
a. Explosive, flammable, corrosive, toxic or otherwise hazardous materials.
b. Gas cylinders, fuels, oils, paints, solvents or chemicals.
c. Perishable or refrigerated goods, including food and plants.
d. Illegal items or substances and any goods the possession or transport of which would be unlawful.
e. Cash, bonds, securities, watches, jewellery, precious metals, stones or collections of high value.
f. Important documents such as passports, title deeds, legal papers, or irreplaceable personal items.
5.2 If such items are submitted without our knowledge or consent, we will not be liable for any loss, damage or deterioration. We may arrange for their removal, disposal or return at your cost and may seek reimbursement for any loss, damage, liability or expenses we incur as a result.
6. Payments and Charges
6.1 Our charges are as set out in the quotation or booking confirmation and are based on the services requested, the volume and nature of the goods, the distance travelled and the duration of storage.
6.2 Unless otherwise agreed in writing, payment for removal or handling services is due in full prior to commencement of the services. For ongoing storage services, payment is due in advance for each storage period.
6.3 We reserve the right to request a deposit at the time of booking. Deposits are non-refundable except where we cancel the services without cause.
6.4 If additional work or time is required due to circumstances beyond our control, including inaccurate information, restricted access, waiting times, additional items or services requested on the day, you agree to pay reasonable additional charges in accordance with our prevailing rates.
6.5 All amounts are payable in the currency stated on the quotation or invoice. We may charge interest on overdue sums at the statutory rate permitted under UK law, accruing daily until payment is received in full.
7. Cancellation, Postponement and Amendments
7.1 You may cancel or postpone the services by giving us written notice. The following cancellation charges will normally apply, unless otherwise stated in our quotation or required by law.
a. More than seven days before the scheduled service date: no cancellation fee, save for any non-refundable third party costs.
b. Between seven days and forty eight hours before the scheduled service date: up to fifty percent of the agreed charges.
c. Less than forty eight hours before the scheduled service date or on the service date itself: up to one hundred percent of the agreed charges.
7.2 If you wish to amend the date, time, locations or scope of the services, we will use reasonable efforts to accommodate the change, but we do not guarantee availability. Additional charges may apply, and the amendment may be treated as a cancellation and new booking where necessary.
7.3 We may cancel or postpone the services if we are prevented from performing them by events beyond our reasonable control, including severe weather, road closures, industrial action, accidents, equipment failure, or safety concerns. In such cases we will endeavour to reschedule and our liability will be limited to the refund of any pre-paid charges for services not provided.
8. Access, Parking and Safety
8.1 You must ensure that our vehicles and staff have safe and reasonable access to the property and storage location. This includes ensuring that driveways, stairways, lifts and corridors are accessible and that any necessary permissions or permits are in place.
8.2 We are not responsible for damage caused where we are required to move goods through confined or difficult spaces at your request and where we advise that such movement carries a risk of damage.
8.3 Our staff may decline to undertake any work which they reasonably consider unsafe, unlawful or likely to cause damage to property or injury. In such circumstances, any resulting delay or incomplete service will be your responsibility and subject to our standard charges.
9. Storage Terms
9.1 Where storage services are provided, goods will be stored in a facility selected by us. We may move goods between storage locations at our discretion, provided that reasonable care is taken in doing so.
9.2 Storage charges are payable in advance at the intervals stated in our quotation or invoice. If payment is not received by the due date, we may refuse access to the goods and suspend services until all outstanding sums are paid.
9.3 If any storage account remains unpaid for more than thirty days after the due date, we may exercise a lien over the goods and, after giving reasonable notice, we may sell or dispose of some or all of the goods in order to recover unpaid charges and costs. Any remaining balance after settlement of amounts due will be held for you, subject to our administrative fees.
9.4 You must not store any goods in breach of these Terms and Conditions or any applicable laws or regulations. If we have reason to suspect that goods are hazardous, illegal or unsafe, we may refuse storage, request their immediate removal, or arrange for disposal at your cost.
10. Waste, Rubbish and Environmental Regulations
10.1 We are not a waste disposal or rubbish removal business. Unless expressly agreed as part of our services, we will not remove or dispose of waste, refuse, construction debris, white goods or similar items.
10.2 Where we agree to remove items for disposal, you confirm that you have the right to dispose of those items and that they do not contain hazardous substances or regulated materials. Additional charges may apply for disposal services.
10.3 All waste handling and disposal will be carried out in accordance with applicable UK environmental and waste management regulations. We may refuse to remove any items that we reasonably believe would breach such regulations.
10.4 If you leave waste or unwanted items on our vehicles or at our storage facilities without prior agreement, we may arrange for their disposal and charge you a reasonable fee to cover handling, transport and disposal costs.
11. Liability and Limitations
11.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods is subject to the provisions of this section and any specific terms in our quotation or booking confirmation.
11.2 We are not liable for any loss or damage arising from your failure to comply with these Terms and Conditions, including improper packing, the inclusion of prohibited items, inadequate labelling, or failure to provide accurate information.
11.3 We are not liable for any loss or damage caused by events beyond our reasonable control, including but not limited to fire, flood, storm, adverse weather, theft, vandalism, accidents, acts of war or terrorism, civil commotion, or industrial disputes.
11.4 We are not liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. Our liability in respect of any claim for loss of or damage to goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable replacement value subject to any financial cap stated in our quotation or booking confirmation.
11.5 You are responsible for arranging any additional insurance cover you require for the goods, particularly where they are of high value or fragile nature. We may, where available, offer optional insurance cover under separate terms.
11.6 Any visible loss or damage must be notified to us as soon as reasonably possible and in any event within a reasonable time after delivery or access to the goods. We may require evidence of the loss or damage and an opportunity to inspect the goods before any claim is considered.
12. Indemnity
You agree to indemnify us and keep us indemnified against all claims, demands, losses, damages, costs and expenses incurred by us arising from your breach of these Terms and Conditions, your unlawful or negligent acts, or any claim made by a third party in respect of the goods or the services, except to the extent caused by our negligence or breach of contract.
13. Data Protection and Confidentiality
13.1 We will collect and process personal information about you in order to provide the services, manage your account and comply with legal obligations. We will handle such information in accordance with applicable UK data protection law.
13.2 We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to perform the services, comply with legal requirements, or with your consent.
14. Complaints
14.1 If you are dissatisfied with any aspect of the services, you should raise the issue with us as soon as possible, providing full details of your concerns and any supporting information.
14.2 We will investigate complaints in a fair and timely manner and will endeavour to resolve them informally where possible. This does not affect your statutory rights.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract, unless changes are agreed in writing by both parties.
15.2 No employee, agent or subcontractor of ours is authorised to vary these Terms and Conditions verbally. Any variation must be in writing and signed or otherwise formally accepted by us.
16. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the services.
By making a booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.
